Our Returns Procedure

Please return unused product, in its original condition, along with a copy of your order receipt to us within 28 days. To help us process your refund and learn from our mistakes, please note the reason for your refund on your order receipt.

We will process returns and refunds within 3 working days of receipt.

If we have agreed to refund or replace a used product, there may be occasion when we do need the item returned, and in these instances, we will cover all associated costs.

To return your items, please forward to the following address, quoting your name, address, original order number (detailed on the dispatch note) and reason for return:

Activ8 c/0 Fill n Squeeze ltd, Unit 63, 15-19 Greenhill Crescent, Watford, WD18 8PH

 

Postage info

The prices advertised include VAT (where applicable).

UK delivery

UK second class standard £3.99

UK First class signed for £5.50

UK courier next day delivery £6.50

Europe and Rest of the World

Standard Airmail £12.00

If you choose UK courier delivery, it will be despatched for delivery the next working day. We aim for next working day for orders placed before 12pm but this is not guaranteed.

If you use a discount code, your order will be sent by standard second class Royal Mail. If you select courier or any other delivery method we will contact you to pay the difference.

Taking delivery of your order

Royal Mail Recorded delivery

Someone will need to be available to sign for the delivery. If no-one is available, a notification card will be left. You will then be able to collect the package from your local post office or rearrange delivery at a time convenient for you using the Royal Mail online redelivery service. If your package is not collected within 6 days of posting, it will be returned to us and we will have to re-charge you for delivery. We can give you the tracing number to use with the Royal Mail’s tracking service at Royal Mail Track & Trace. Due to data protection laws, we are unable to trace your package for you.

Courier delivery

Your order will be sent via Interlink Express courier service. You will receive an email early on the morning the day the delivery is due. You will be given a one-hour delivery window so that you know exactly when to expect it. You can change the delivery time. If you provide us with your mobile number you will receive a text with delivery information.

Full details are provided in the email you will receive. Someone will need to be available to sign for the delivery. If no-one is available, a notification card will be left. You will then be able to re-arrange a delivery time with Interlink.

Order tracking

For information on order tracking for orders sent by Recorded Delivery or courier service, please see above. Any order sent via standard mail will not have a tracking number.

Delayed or missing deliveries

If your recorded delivery is delayed or missing, you can contact the Royal Mail on 08457 740 740 or online at Royal Mail Track & Trace and use the tracking reference to resolve this with the Royal Mail. If you do not have the tracking reference number, please e-mail us and will provide it for you. Due to data protection legislation, we regret that we cannot track your delivery for you. Please contact the courier company direct if there is a delayed or missing delivery.

Credit and debit card statements

We offer two ways to pay. You can pay by credit or debit card using PayPal . You can choose which you prefer. You can also use PayPal in the normal way.

Please refer to our Terms and Conditions for our returns and refunds policy.

International orders: Please check on our international page whether we have retailers in your country.